FAQ

Frequently Asked Questions

Orders & Payments

Q: Can I modify or cancel my order after placing it?
A: We process orders quickly to ensure fast delivery. If you need to make changes, please contact us as soon as possible at support@camverstore.com. We cannot guarantee modifications once the order is processed.

Q: What payment methods do you accept?
A: We accept secure payment methods available at checkout, including major credit cards and trusted online payment providers.

Q: Will I receive an order confirmation?
A: Yes, once your order is placed, you will receive a confirmation email with your order details.

Shipping & Delivery

Q: How long does shipping take?
A: Orders are processed within 1–3 business days. Delivery typically takes:

• New Zealand: 5–10 business days
• International: 7–15 business days

Q: Do you offer free shipping?
A: We may offer free shipping on selected orders or promotions. Shipping costs are calculated at checkout.

Q: Will I receive a tracking number?
A: Yes, once your order has been shipped, you will receive a tracking link via email.

Q: What if my order is delayed?
A: While we do our best to ensure timely delivery, delays may occur due to customs or carriers. We appreciate your patience.

Returns & Refunds

Q: What is your return policy?
A: We accept returns within 14 days of delivery for unused items in original condition. Please refer to our Return Policy for full details.

Q: What if my item is faulty or damaged?
A: If your item arrives damaged or defective, please contact us within 7 days. In accordance with New Zealand consumer law, you are entitled to a repair, replacement, or refund.

Q: Do I have to pay for return shipping?
A: Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.

Q: How long does it take to receive a refund?
A: Once your return is approved, refunds are processed to your original payment method. Processing time depends on your payment provider.

Products & Sizing

Q: How do I choose the right size?
A: We recommend consulting our size guide available on each product page. If you are unsure, feel free to contact us for assistance.

Q: Are your products true to size?
A: Our products are designed to offer a modern, tailored fit. Fit may vary slightly depending on the item.

Q: Will the product look exactly like the photos?
A: We strive to display our products as accurately as possible. However, slight variations in color may occur due to screen settings.

General

Q: Where are you based?
A: CAMVER Store operates online, serving customers in New Zealand and internationally.

Q: How can I contact you?
A: You can reach us anytime at support@camverstore.com. We aim to respond within 24–48 hours.

Q: Do you offer sustainable or conscious fashion?
A: We are committed to a more thoughtful approach to fashion—focusing on quality, longevity, and timeless design over fast trends.