Return Policy

Return Policy – CAMVER Store

OVERVIEW

At CAMVER Store, we are committed to delivering high-quality products. This Return Policy outlines your rights and our procedures in accordance with applicable New Zealand consumer laws.

1. YOUR RIGHTS UNDER NEW ZEALAND LAW

Under the Consumer Guarantees Act (CGA), you are entitled to a remedy if a product:

• Is faulty or defective
• Is not as described
• Is not of acceptable quality
• Does not perform as expected

If a product has a major fault, you are entitled to:

• A full refund, or
• A replacement, at your choice

If the issue is minor, we may choose to:

• Repair the item
• Replace the item
• Provide a refund

2. CHANGE OF MIND RETURNS

If you wish to return an item due to a change of mind:

• Returns are accepted within 14 days of delivery
• Items must be unused, unworn, and in original packaging

Please note:

• Return shipping costs are the responsibility of the customer
• Original shipping costs are non-refundable

3. NON-RETURNABLE ITEMS

We do not accept returns for:

• Worn or used items
• Items damaged after delivery (not due to manufacturing fault)
• Final sale or discounted items (unless faulty)

4. PROCESSING RETURNS

To initiate a return, please contact us at:
support@camverstore.com

Include:

• Your order number
• Reason for return
• Photos (if applicable)

Once approved:

• You will receive return instructions
• Items must be returned within the specified timeframe

5. REFUNDS

Once your return is received and inspected:

• Approved refunds will be processed to your original payment method
• Processing times may vary depending on your payment provider

6. DAMAGED OR INCORRECT ITEMS

If you receive a damaged or incorrect item:

• Contact us within 7 days of delivery
• We will cover return shipping costs
• A replacement or refund will be provided

7. SHIPPING LIABILITY

CAMVER Store is not responsible for:

• Lost returns without tracking
• Delays caused by shipping carriers

We recommend using a tracked shipping service for returns.

8. CONTACT

For any return-related inquiries:
CAMVER Store
📧 support@camverstore.com